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Service


Multi-brand, global service & repair


Smarter

Intelligent tools like predictive maintenance give our network of engineers the know-how to keep things moving.

Multi-brand, multi-product

Our global multi-brand experts keep all your lifts, escalators, moving walks and automatic doors working around the clock.

Stress-free

Our team know how to make your maintenance problems go away, and keep you in the know.

Your one stop service shop to keep people moving.

Keeping people moving is the key to efficient cities and buildings. For your lifts, escalators, moving walks and automatic doors, that efficiency requires a team of reliable experts conducting regular maintenance and quality repairs when needed. Our flexible services increase system uptime, while ensuring you meet all legal and operational requirements, along with standards such as EN 13015.

TK Elevator is more than a lift repair and manufacturing company. It is a global leader in technology and innovation. Our highly qualified service technicians have decades of experience and access to a global technology network for third-party systems.

Whether it is a new state-of-the-art system or an older, existing one, we will keep your lifts, escalators, moving walkways and automatic doors performing safely, effectively and efficiently.

Exceptional service arround the clock

Great service, when and where you need it

Keeping people moving in your building is paramount. At TK Elevator, we understand this means having the right local team, systematic training and a reliable spare parts delivery network to maintain and repair your equipment when needed.

We are here when you need us.

With a comprehensive network of branches and 24-hour availability for emergency calls and breakdowns, we offer a rapid response and unparalleled safety. We deliver service in a way that is smarter, stress-free and systematic, so everything’s as painless as possible for you and your building’s tenants.

Prompt delivery of replacement parts

Through our global network, we provide cost-effective, reliable and energy-efficient solutions to prolong the life of your lifts, escalators, moving walks and automatic doors. We have an extensive spare parts network in all major cities and regional centres, to make sure the needed components reach your building as fast as possible. Our comprehensive spare parts catalogue has all the replacement parts needed for all major brands.

Expertise in quality and safety standards

Operators must address all preventable hazards to avoid legal consequences. At TK Elevator, we know how to identify and mitigate these hazards to help cover your bases. We keep your lifts, escalators, moving walks and automatic doors in line with all product certification and safety/performance standards.

Escalators and moving walks

When compared to lifts, the specific requirements of individual escalator and moving walk installations can play a much greater role in effective maintenance and repair. We offer individualised service concepts, fast and reliable replacement part delivery, cost transparency and budget security.

If your needs exceed the scope of a regular maintenance plan, we can create a customised escalator service offering, whether for a shopping centre or a large public transport network.

Renew, go beyond repairs

Your building’s reputation and marketability can be either helped or hurt by the way your lifts look, how smooth they run, how fast they answer calls, and how often they’re out of service. The same goes for escalators, moving walks and automatic doors.

Our Re|new services keep your equipment up-to-date without the need for a full-scale replacement or a big lift modernisation project.

Regardless of the age of your equipment, our bespoke solutions are designed to meet your precise needs and enhance the value of your building.

Multi-brand, global service expert

We maintain your equipment, whatever the make.

Your building probably has mobility solutions and automatic doors from different companies. We can take care of them all. With our network of experts around the world, we will find a solution to keep your equipment running.

ITS: A service like no other

Efficient. Advanced. Unique.

At TK Elevator, we deliver outstanding service for lifts, escalators and moving walks – day after day, around the clock. Every one of our service technicians draws on the expertise and capabilities of our International Technical Services (ITS) network, which brings together the knowledge and experience of all our specialists worldwide.

From technical know-how to spare parts supply, ITS support is what makes our service globally unique. And it’s not only for our lifts, escalators and moving walks. Your local ITS service technicians are also experts in the repair and maintenance of third-party systems.

We know lifts and escalators

Our ITS specialists provide our service technicians with continuous training. This ensures that our technicians are familiar with all lift and escalator systems, the latest technologies and the best solutions to swiftly resolve all types of technical issues.

We simplify things

We offer full service for all major lift manufacturers. You can count on us to provide top-class support for all kinds of lift systems. We’re your one-stop service shop.

Always up to speed

Thanks to the ITS network, TK Elevator technicians are constantly updating their knowledge of our competitors’ equipment and familiarising themselves with the latest technical information.

Cutting-edge diagnostic tools.

Diagnostic tools developed by ITS enable our technicians to resolve technical issues swiftly. Thanks to state-of-the-art software developed in-house, our technicians can easily interface with other manufacturers’ control systems.

Ready for action

Lifts are in motion 24 hours a day, 7 days a week, which is why you need to be able to rely on a service team that’s on call around the clock. When required, ITS engineers will even come to you to solve the problem together with a local service technician.

Rapid replacements

ITS not only has a large stock of spare parts from all major lift manufacturers, it also boasts a team of highly qualified repair technicians. From procuring rare original parts to delivering crucial replacement components overnight, we get your lift up and running again in no time at all.

We track, you know

We record our service activity, and share it with you.

We understand that the safe and reliable operation of your lifts and escalators is critical to your building. That’s why we constantly tracks service delivery using a real time field operations system, and share all the important KPIs with you, so you always know what is happening.

All the information you need, on all your devices

Our portal gives you access to any information about your equipment’s maintenance past, present and future. It makes sure you’re always in the know about what work’s been carried out, the status of your equipment, upcoming planned maintenance, response times and much more.

Available 24/7, and on your computer, mobile and tablet, you are sure to find what you need, when you need it.

There is a service agreement for you

We offer service packages based on a clear understanding of our customers’ needs. These service agreements are easy to understand so you can focus on selecting the right package to suit your requirements.

Bronze

Bronze level coverage is a limited package that provides basic service for buildings that require minimal supervision.

Gold

Gold level coverage offers our systematic maintenance programme and includes all minor component replacements.

Platinum

Platinum level coverage is the long-term solution that virtually eliminates all unbudgeted expenses by including both labour and components required to keep your equipment in optimal condition.

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Add MAX to have your equipment monitored 24/7

MAX plus

We notify you as soon as a fault is detected.

MAX pro

Minimises disruption by detecting breakdowns, so we can fix them remotely or automatically dispatch a technician.

MAX premium

Proactively identifies and fixes problems before they happen.

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Service brochure

Ready to put us to the test?

Find our offices

Find a branch near you, and get in contact with a service expert to talk about your needs.