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Partners

Partners


Fostering sustainable relationships

Our success hinges, in large part, on the quality of the relationships we foster with our customers, suppliers and other key partners. We strive to promote relationships based on trust, transparency, mutual respect and shared benefits.

Putting our customers first

sustainability partner

With the launch of our Net Promoter Score (NPS) program in 2013, we gave ourselves the tools to become the industry’s most customer-centric organisation. NPS enables us to measure our performance through the eyes of our customers. It helps us understand and deliver what is important to customers. It also serves as a key performance indicator (KPI) for business growth.

Customer loyalty and satisfaction are crucial to our company’s sustained success. NPS allows us to assess both, in a systematic and transparent way. It gives us a rapid and standardized process for categorizing, analyzing and solving all customer issues.

We’ve embedded NPS across the organization, from our field operations to our head office. Customer issues are cascaded up the company with ownership, measurement and follow-up for a single customer issue occurring at every level of the organisation.

In June 2016, we began training 30,000 customer-facing employees on the behaviors to support our “engineering. tomorrow. together.” promise to customers. Embracing these behaviors is key to becoming the industry’s partner of choice.

Sustainable procurement and supply management

sustainability is essential to our company’s future viability

At TK Elevator we understand that sustainability is essential to our company’s future viability. Sustainability drives innovation and continuously improves our economic, environmental and social performance. It’s also crucial for successful procurement and supply management.

We know that our actions may influence the environment, society and economy in the countries where we operate. The TK Elevator Supplier Code of Conduct outlines our understanding of sustainability and compliance as well as the standards to be met by our suppliers.

In all our purchasing activities, we take into consideration economic, technical, process, social and environmental criteria. We expect our suppliers’ business activities to fully comply with applicable national and international laws and regulations, the United Nations Global Compact principles, and the requirements and standards in our Supplier Code of Conduct.

See below for our partnerships with Purchasing organizations.

Caring about the safety of our employees and partners

sustainability is essential to our company’s future viability

Safety is of the utmost importance – for our own employees and for all partners working with us. Therefore everybody working at our plants or job sites is expected to follow our safety requirements.

Notwithstanding additional local instructions, we have put together our 10 essential safety rules which are to be complied with all over the world.

No job is so important or urgent that it cannot be done in a safe way!

Our 10 safety rules

GSA, OMNIA Partners, Public Sector and Sourcewell Partnerships

GSA

TK Elevator is proud to be a Federal Supply Services supplier. Through our technical training and the support of our engineers and field support experts, we are able to offer preventive maintenance programs for most makes and types of elevators and escalators.

OMNIA Partners, Public Sector

TK Elevator is proud of our partnership with OMNIA Partners, Public Sector. OMNIA Partners participants can take advantage of the collective purchasing power of products and services. Additional discounts are also available with advance payments at the time of purchase.

OMNIA Partners, Public Sector is available for use by all public and private schools, community colleges and city, county and other government entities nationwide.

Participant benefits:

  • No annual fees
  • Annual, competitive contracts
  • No special order forms
  • Orders processed the same day they are received
  • Pay vendors directly

Elevator Maintenance

Our examination, lubrication and adjustment will cover the following components and equipment of your elevator system:

  • Examine the elevator equipment for optimum operation
  • Control and landing positioning systems
  • Signal fixtures
  • Machines, drives, motors, governors, sheaves, and ropes
  • Power units, pumps, valves, and jacks
  • Car and hoistway door operating devices and protection equipment
  • Loadweighers, car frames and platforms, and counterweights
  • Safety mechanisms
  • Lubricate equipment for smooth and efficient performance.
  • Adjust elevator parts and components to maximize the elevator's performance and safe operation.
  • Relamp all signals as required (during the regularly scheduled visits.)
  • Repair or replace components worn due to normal wear.
  • Refer to "Other Considerations" section for items not covered.

Escalator Maintenance

We will regularly and systematically examine, adjust and lubricate (as required), and in our sole opinion, if conditions warrant, repair or replace the following escalator components:

  • Escalator power unit
  • Controller parts
  • Electrical switches
  • Wiring
  • Bearing
  • Governors and brakes
  • Step and chain wheels
  • Chains and sprockets
  • Steps and step treads
  • Comb plates
  • Safety devices
  • Handrails

We will maintain proper lubrication at all times, furnish special lubricants compounded to our specifications, clean internal truss structures required and maintain all accessory equipment except when otherwise specified.

Standard of Quality

To help increase elevator performance and decrease downtime, our technicians utilize the latest industry methods and technology specific to your brand of elevator.

Behind our maintenance technicians is a team devoted to elevator excellence. They are supported around the clock by engineers and field support experts located at our International Technical Services Center. Our two North American technical support facilities continuously research advances in the industry and in your equipment.

TK Elevator maintains a comprehensive parts inventory to support our field operations. Most replacement parts are available within 24 hours, seven days a week.

Response Time

We are focused on responding to service calls as quickly as possible. Ensuring the lowest amount of elevator downtime is our goal. As standard policy, we will visit your elevator on a regularly scheduled basis. These visits will be performed during normal business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. (except scheduled holidays). We will respond to callbacks during these hours at no extra charge. Callbacks are defined as minor adjustments or emergency entrapments. Callbacks outside of our normal business hours and any overtime work or testing that you request will be billed to you.

On callbacks outside of normal business hours, we will absorb the worked hours at straight time rates, and you will be charged for the overtime premium portion only, including travel time.


Sourcewell

TK Elevator is proud of our partnership with Sourcewell. Sourcewell participants can take advantage of the collective purchasing power of products and services. Additional discounts are also available with advance payments at the time of purchase.

Sourcewell is available for use by over 50,000 government, education, and nonprofit organizations nationwide.

Participant benefits:

  • No annual fees
  • Annual, competitive contracts
  • No special order forms
  • Orders processed the same day they are received
  • Pay vendors directly

Elevator Maintenance

Our examination, lubrication and adjustment will cover the following components and equipment of your elevator system:

  • Examine the elevator equipment for optimum operation
  • Control and landing positioning systems
  • Signal fixtures
  • Machines, drives, motors, governors, sheaves, and ropes
  • Power units, pumps, valves, and jacks
  • Car and hoistway door operating devices and protection equipment
  • Loadweighers, car frames and platforms, and counterweights
  • Safety mechanisms
  • Lubricate equipment for smooth and efficient performance.
  • Adjust elevator parts and components to maximize the elevator's performance and safe operation.
  • Relamp all signals as required (during the regularly scheduled visits.)
  • Repair or replace components worn due to normal wear.
  • Refer to "Other Considerations" section for items not covered.

Escalator Maintenance

We will regularly and systematically examine, adjust and lubricate (as required), and in our sole opinion, if conditions warrant, repair or replace the following escalator components:

  • Escalator power unit
  • Controller parts
  • Electrical switches
  • Wiring
  • Bearing
  • Governors and brakes
  • Step and chain wheels
  • Chains and sprockets
  • Steps and step treads
  • Comb plates
  • Safety devices
  • Handrails

We will maintain proper lubrication at all times, furnish special lubricants compounded to our specifications, clean internal truss structures required and maintain all accessory equipment except when otherwise specified.

Standard of Quality

To help increase elevator performance and decrease downtime, our technicians utilize the latest industry methods and technology specific to your brand of elevator.

Behind our maintenance technicians is a team devoted to elevator excellence. They are supported around the clock by engineers and field support experts located at our International Technical Services Center. Our two North American technical support facilities continuously research advances in the industry and in your equipment.

TK Elevator maintains a comprehensive parts inventory to support our field operations. Most replacement parts are available within 24 hours, seven days a week.

Response Time

We are focused on responding to service calls as quickly as possible. Ensuring the lowest amount of elevator downtime is our goal. As standard policy, we will visit your elevator on a regularly scheduled basis. These visits will be performed during normal business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. (except scheduled holidays). We will respond to callbacks during these hours at no extra charge. Callbacks are defined as minor adjustments or emergency entrapments. Callbacks outside of our normal business hours and any overtime work or testing that you request will be billed to you.

On callbacks outside of normal business hours, we will absorb the worked hours at straight time rates, and you will be charged for the overtime premium portion only, including travel time.

Ordering and sales

GSA orders

Services

TK Elevator provides services of all kinds, on all equipment makes and models.

Terms, conditions and pricing associated with the Federal Supply Schedule is posted on the GSA Advantage website.

Ordering and sales

Contractor: TK Elevator
Address: 3100 Interstate N. Cir. SE, Suite 500 Atlanta, GA 30339
Contacts: Jeff Jaudes, Jamie Blackman
Email: jeff.jaudes@tkelevator.com or jamie.blackman@tkelevator.com
Phone: 972.365.6128
Website: www.tkelevator.com/us
Max order: $750,000.00
Min order: $100.00
FOB: Destination
Business size: Large business
Contract No: 47QSHA19D005H
SIN No: OLM, 561210FAC, MAS
Web Link: www.gsaadvantage.gov

OMNIA Partners, public sector

Ordering and sales

For discounts and sales through OMNIA Partners, contact Jeff Jaudes

Contractor: TK Elevator
Address: 3100 Interstate N. Cir. SE, Suite 500 Atlanta, GA 30339
Contacts: Jeff Jaudes, Jamie Blackman
Phone: 972.365.6128
Email: jeff.jaudes@tkelevator.com or jamie.blackman@tkelevator.com
Website: www.tkelevator.com/us
Web Link: https://public.omniapartners.com/suppliers/thyssenkrupp-elevator/overview

Discounts

TK Elevator offers additional discounts that are negotiated locally.

OMNIA Partners, Public Sector agreement

Sourcewell

Discounts

TK Elevator offers additional discounts that are negotiated locally.

Ordering and sales


For discounts and sales through Sourcewell, contact Jeff Jaudes

Contractor: TK Elevator
Address: 3100 Interstate N. Cir. SE, Suite 500 Atlanta, GA 30339
Contacts: Jeff Jaudes, Jamie Blackman
Phone: 972.365.6128
Email: jeff.jaudes@tkelevator.com or jamie.blackman@tkelevator.com
Website: www.tkelevator.com/us
Web Link: https://www.sourcewell-mn.gov/cooperative-purchasing/080420-tke