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Service


Multi-brand service expert.


Keeping your elevator, escalator or moving walk functioning at its peak requires regular maintenance and occasional repairs.

At TK Elevator we pride ourselves on being the best at keeping people moving from one place to the next: smoothly, stylishly and safely.

We offer flexible service packages to maximize your equipment uptime while ensuring you meet legal and operator responsibilities and standards.

Our highly qualified service technicians have decades of experience and access to a worldwide technology network for third-party systems, This lets us deliver top-notch manufacturer-independent service for products from other companies.

Smarter

Intelligent tools give our network of engineers the know-how to keep things moving.

Stress-free

Our team know how to make your maintenance problems go away.

Systematic

Every engineer is highly trained to know how to do a great job: on time, every time.

Service Solutions

A TK Elevator Service Technician working

We take pride in keeping your equipment moving efficiently and safely while keeping you in the loop.

You can count on:

  • Our 24/7 call center, standing by to quickly take your call
  • Personal support from highly experienced ASME A17.1 / CSA B44-16-certified engineers and technicians
  • Parts replacement using only approved parts
  • Intelligent systems for permanent safety monitoring

Service Contracts

Service Agreement Matrix

With four service levels to choose from, you can match your needs with our services.

Packages Platinum Premier Platinum Gold Bronze
Emergency Communications1 #25 #25 #25ceb #25ceb
Preventative maintenance repair2 #25cf #25cf #25cf #25
Parts repair and replacement3 #25cf #25cf #25cf -
Quality Assurance4 #25cf #25cf #25cf #25cf
Annual Safety testing5 #25 #25 #25ceb #25ceb
Service Requests during normal hours6 #25cf #25cf #25cf -
After hours emergency service7 #25cf #25 - -
#25cf Included #25 Limited #25ceb Optional - Not included
Meanings for each service to follow:

1Emergency communications

Your round-the-clock safety net. A national call center staffed by professionals trained to handle emergency situations. All calls are digitally documented.

2Preventative maintenance repair

Coverage of equipment examinations, lubrication, adjustments and documentation.

3Parts repair and replacement

Our Gold package and above includes full coverage parts replacement: even major parts are included – you pay nothing.

4Quality assurance

Our internal quality control program ensures optimum and reliable operation of your elevator equipment.

5Annual Safety Testing

Yearly equipment testing to guarantee code compliance.

6Service requests during normal hours

Coverage of service request during regular office hours.

7After hours emergency service requests

All overtime costs are covered with the Platinum Premier package. With our Platinum package you pay only the overtime portion of after hours service.

Escalators and moving walks

Installation-specific requirements play a much greater role in effective maintenance and repairs for escalators and moving walks than for elevators. We offer individualized service concepts, fast and reliable replacement part delivery, cost transparency and budget security.

Should your needs exceed the scope of a regular maintenance plan, we’ll create a customized escalator service offering, whether for a shopping center’s system or an entire city’s public transport network.

Expert service for all model

Our service technicians receive continuous training and are among the best at servicing escalators of any model.

Tailor-made service solutions

Whether for shopping centres, exhibition halls, airports or railway stations, our made-to-measure service concepts ensure a consistently high standard of performance. You’re guaranteed the optimal solution for any type of building or system, and any number of escalators.

Other products

Besides elevators, escalators and moving walks, we offer services for many other products, such as passenger boarding bridges (jetways), lifting and loading platforms, stair lifts and hoists.

Spares and repairs

Prompt delivery of replacement parts

Through our global network, we provide cost-effective, reliable and energy-efficient solutions to prolong the life of your elevators and escalators.

With TK Elevator, you get:

  • Global solutions with local support
  • Higher availability thanks to prompt troubleshooting and repairs
  • Integrated diagnosis functionality for numerous controller brands
  • Electronic replacement parts catalogue for all makes
  • Comprehensive data and information management
  • Environmentally friendly paperless workflow

Quality and safety standards

Quality and safety standards

As an operator, you need to address all preventable passenger hazards to avoid legal consequences.

At TK Elevator, we know how to identify and eliminate or mitigate these hazards. It’s our job to stay current with all product certification, safety component, retrofitting and other elevator construction and installation standards, including:

With TK Elevator, you get:

  • ASME A17.1 / CSA B44-16 (Elevators and escalators)
  • ASME A17.5 / CSA B44.1 (Elevator and escalator electrical equipment)
  • A117.1 Accessibility Code (US only)
  • ADA Standards for Accessible Design (US only)
  • ASME A17.7 / CSA B44.7 (Performance-based safety code for elevators and escalators)

Contact us for more information. We’ll be happy to advise you.

ITS: A service like no other

Efficient. Advanced. Unique.

At TK Elevator, we deliver outstanding service, day after day, around the clock. Every one of our service technicians draws on the expertise and capabilities of our International Technical Services (ITS) network, which brings together the knowledge and experience of all our specialists worldwide.

From technical know-how to spare parts supply, ITS support is what makes our service globally unique.

Why ITS?

We know elevators.

Our ITS specialists provide our service technicians with continuous training. This ensures that our technicians are familiar with all elevator systems, the latest technologies and the best solutions to swiftly resolve all types of technical issues.

We simplify things.

We offer full service for all major elevator manufacturers. You can count on us to provide top-class support for all kinds of elevator systems. We’re your one-stop service shop.

We’re always up to speed.

Thanks to the ITS network, TK Elevator technicians are constantly updating their knowledge of our competitors’ equipment and familiarising themselves with the latest technical information.

We use cutting-edge diagnostic tools.

Diagnostic tools developed by ITS enable our technicians to resolve technical issues swiftly. Thanks to state-of-the-art software developed in-house, our technicians can easily interface with other manufacturers’ control systems.

We’re always ready for action.

Elevators are in motion 24 hours a day, 7 days a week, which is why you need to be able to rely on a service team that’s on call around the clock. When required, ITS engineers will even come to you to solve the problem together with a local service technician.

We carry out rapid replacements.

ITS not only has a large stock of spare parts from all major elevator manufacturers, it also boasts a team of highly qualified repair technicians. From procuring rare original parts to delivering crucial replacement components overnight, we get your elevator up and running again in no time at all.

Manage your account using the Customer Portal

Customer portal on screen

Our Customer Portal lets you manage your elevator account and place service requests online. You can also sign up for email notifications to inform you when service and maintenance calls are completed and download information about your equipment’s maintenance history.

Access the Customer Portal

Re|new, go beyond repairs.

A TK Elevator Service Technician working

The way your elevators look, how smooth they run, how fast they answer calls, and how often they’re out of service: All facts which help or hurt your building’s reputation and marketability.

Our Re|new options allows you to keep your equipment up-to-date without the need for a full-scale replacement or a big modernization project.

Regardless of the age of your equipment, our tailor-made solutions designed to meet your precise needs and enhance the value of your building.

Contact us to assist with your Capital Planning.

Or consider a full modernization

Innovations in service: a glimpse into the future

Our goal is to dramatically increase efficiency, improve equipment uptimes and speed up service interventions to ensure mobility equipment is always running as it should. By harnessing the power of the Internet of Things with solutions like MAX, TK Elevator is stepping further into the digital era and transforming the way the elevator industry offers maintenance services.

MAX

MAX

Wouldn’t it be great to have fewer elevator breakdowns, quicker service visits, and know in advance about any significant expenditure on your elevators? TK Elevator’s MAX, the industry’s first real-time, cloud-based predictive maintenance solution, is making this a reality. With MAX as their digital-age partner, our service engineers will soon be able to preemptively address equipment issues, empowering them to serve you better.

Visit our MAX microsite to learn more.