MAX Smart Maintenance - Digital Solutions

Prevent. Predict. Relax.

Drawing on data sourced from our growing global portfolio of connected elevators and escalators, MAX Smart Maintenance Hub learns more every day, providing actionable insights, so emerging issues can be addressed with pinpoint accuracy, often ahead of time.

With MAX, the future is today

Predictive maintenance works by combining the power of cloud computing, big data and machine learning. MAX monitors all connected units in real-time. A 24/7 digital partner, it continuously collects data on your elevator’s performance, components and systems, which it sends to the cloud. There, MAX uses algorithms to determine when your equipment will require maintenance from our technicians, effectively solving breakdowns before they happen.

Find your local contact

Perfect for the following applications

Residential

Office

Retail

Hotel

Healthcare

Transport

MAX solves breakdowns faster

Automatic detection, diagnosis and instant callouts mean we fix breakdowns faster. Predictive maintenance improves availability by maximizing uptime.

Maximum uptime, minimum stress

At TK Elevator, we’re reinventing how your elevators and escalators are serviced.

Through constant monitoring, our MAX can identify problems as soon as they arrive, and notify you and our call center. If needed, we proactively dispatch our technicians. Arriving on site with all the necessary equipment and repair information, they can quickly resolve the problem and put the equipment back into service.

80% of the time, we arrive before you are even aware of the problem!

Thanks to the automatic detection of issues, our statistics have shown that our call center is alerted, and a technician often arrives on site before you even know there your equipment is not working properly._{[Source: MAX case study in USA, 2019]}

Fault detected

As soon as a problem arises, data is sent to the cloud where MAX analyzes the issue and a notification is sent to you and our customer center.

Remote diagnostics

Our call center carries out diagnostics.

Technician dispatched

A technician is automatically dispatched (if needed), and receives fault details and a suggestion of spare parts to bring on site. Once on site, he proceeds to the repair, helped by a virtual coach on his tablet.

Repair notification

You are informed once the problem is solved.

MAX Digital Service Subscriptions

24/7 service data

24/7 global access to equipment and service data

Real-time

Real-time actionable maintenance insights

Technical support

Technical support is always ready

Less technical visits

No wasted technician visits

There is a MAX solution for every customer need

Whether you are a property manager or a building owner, you will experience peace of mind by gaining access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you will often know about it before tenants. It’s all about the data. Choose the monthly subscription that works best for you:

AGILE — Informative

MAX Plus

The solution, for when there is no building management on site. We notify you as soon as a shutdown is detected.

Rapid reaction

MAX Pro

Minimises disruption by detecting breakdowns, so we can dispatch a technician.

Predictive

MAX Premium

Proactively identifies and fixes problems before they happen. For minimal downtime in buildings where equipment availability is critical.

Open Brochure

Be empowered: you know what is happening.

Review. Respond. Around the clock.

Now you can access all relevant information from any MAX-equipped unit via our Customer Portal. It's your gateway to seeing what's going on across your entire portfolio - anytime, anywhere. And once you have critical insights, they are easy to address at the touch of a button, ensuring help is at hand - often before issues arise. A problem detected, is a problem prevented.

Get smarter about maintenance here

Contact our team to know more about MAX

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Smart maintenance
More insight. Less hassle. No stress.