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Submitting a report

TK Elevator Ethics Line

Being compliant with laws, regulations and internal guidelines is of the highest importance for TK Elevator in order to protect the company, our colleagues and our business partners.

Any misconduct must be identified and comprehensively reviewed; questionable business practices must be discontinued immediately.

Your information and observations can help to identify possible misconduct and point out potential violations of rules. For this purpose, TK Elevator provides various reporting channels through which information can be submitted. Please use these channels in a responsible manner.

In addition to the TK Elevator employees, the TK Elevator Ethics Line is also open to all customers, suppliers, business partners and other third parties. We guarantee every whistleblower acting in good faith the greatest possible protection of his identity, in particular by the possibility of submitting anonymous information, if this is possible under national legislation. In addition, TK Elevator will provide any whistleblower with the best possible protection against negative consequences, which could result from a report.

During its investigations, TK Elevator will also strive to protect the legitimate interests of other persons affected by a report. Casting suspicion on another person can have serious consequences for that person. In case of deliberately and intentionally false reporting, this can also have negative consequences for the person providing the information. It is essential that the TK Elevator Ethics Line is used responsibly.

Incoming reports are carefully reviewed and processed by the TK Elevator Compliance Investigation Team. You can find here the detailed rules of procedure for our grievance mechanism / complaints procedure.

Reporting channels

Web-based platform

The web-based online communication platform enables you to submit reports to the TK Elevator Compliance Investigation Team electronically. It is also possible to upload relevant documents and stay in touch with the Compliance Investigation Team via a personalized mailbox. Any communication is confidential and protected.

You can reach the web-based platform via the following link:


You can send your report to the following e-mail address:

Only the TK Elevator Compliance Investigation Team has access to incoming e-mails to ensure confidentiality.


If you wish to submit a report by phone, you can reach our hotline between 09:00 and 18:00 Central European Time at the following telephone numbers:

German (Germany): + 49 711 95339978
English (Germany): + 49 711 95339979
Chinese (China): + 86 21 60314571
English (Japan): + 81 50 58653061
Portugues (Brazil): + 55 11 31817795
Spanish (Columbia): + 57 1 3810670

Postal and personal submission

If you would like to submit your report by postal mail or personally, you can contact the TK Elevator Compliance Investigation Team directly:

TK Elevator GmbH
E-Plus-Strasse 1
40472 Düsseldorf

Other channels

Local Compliance Manager & Compliance Officer
If you work for TK Elevator, you can also contact your Compliance Officer or the Compliance Manager responsible for your company directly. A detailed list of contacts is available on the intranet.

We ask you to communicate information through the above channels so that the Compliance Investigation Team can resolve the matter. Of course you are also free to submit reports to the relevant authorities.

Content of the message

The TK Elevator Ethics Line essentially focuses on reports regarding the following topics:

  • Corruption
  • Antitrust
  • Money laundering
  • Export Control
  • Fraud
  • Data Protection

However, this list is not exhaustive. If you have observed other misconducts, please do not hesitate to report them, too!

If you don´t want to disclose your identity, the Compliance Investigation Team will treat reports on other topics on a confidential basis. In those cases, the reports will be forwarded to the relevant departments within the group while maintaining your anonymity.

You can easily contribute to an efficient review and processing of your report. We ask you to submit your report as concretely, detailed and promptly as possible. When submitting your report, you can use the following question as a guide: "Who did what, when, where and how?”

  • Who?
    • Please provide as precise information as possible about the persons involved: Write out names in full, indicating the department, function and company associated with the person.
  • What and how?
    • Please give as precise information as possible about the reported incident and behavior: Explain your observations as completely as possible, ideally describe the incident chronologically and upload documents - if available - that support your report. Describe the reported behavior of the person(s) involved in the incident in as much detail as possible.
      Please bear in mind that the Compliance Investigation Team may not be familiar with every department and function worldwide. Accurate and precise information will greatly facilitate processing.
  • Where?
    • Please describe the location(s) of the incident/conduct as accurately as possible, including the name of the Business Unit, company and branch office.
  • When?
    • Please describe when the reported incident/behavior took place, whether it is still ongoing or has already ended.
      To enable the Compliance Investigation Team to clarify and remedy misconduct immediately, we ask you to submit your report promptly after your observations.

Protection of the whistleblower

The protection of whistleblowers acting in good faith is our highest priority. Reports have no negative consequences, either legal or factual, that can be influenced by TK Elevator. Your identity will be protected during an internal investigation to the best of our ability and requirements of the law.

In the event of an official investigation, we may be required to disclose whistleblowers identity to the authorities. If this is the case, the Compliance Investigation Team will inform you in advance.

We ask you to handle the submission of reports responsibly. Please bear in mind that investigations can have professional and personal consequences for the persons concerned. In case of deliberately and intentionally false reporting, this can also have negative consequences for the person providing the information.