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Data generated via connected products and related services

Under the EU Data Act, connected products are defined as finished goods placed on the EU market that can collect or generate data—typically through sensors or software—and transmit it via a network connection.

This includes connected products manufactured or serviced by TK Elevator such as elevators, escalators and stairlifts.

As foreseen in our "EU DATA ACT TERMS AND CONDITIONS concerning data access and use (EU Data Act T&C)", this website details the data that TKE collects for all of its connected products. For transparency purposes, the data is shown and detailed for each of the product categories listed below.

For each product category, we provide a description of the type or nature, estimated volume, collection frequency, storage location and duration of retention of the Data by clicking on “See Data Specifications”.

If you would like to request access to the data generated by your Products or Related Services, you can use the form specified in Appendix 2 of our EU Data Act T&C and send the request to data-act@tkelevator.com.

Connected Product: EOX

EOX is TK Elevator’s eco-efficient and natively digital elevator product platform for low- and mid-rise buildings. A future-proof fusion of both the latest energy-saving and digital technologies in vertical mobility. It spells out TK Elevator's commitment to add value to your buildings:

By contributing to energy efficiency [ E ] and the reduction of your carbon footprint. By putting the customer at the centre and going full circle [ O ] on today’s and tomorrow's needs of everyone who designs, constructs, manages or uses a building. And by digitally transforming [ X ] the passenger experience.

See Data Specifications

Connected Product: Non-EOX

For non‑EOX elevators, TKE groups all legacy and third‑party units equipped with TKE controllers under a single category. The listed data categories reflect what each controller is technically capable of generating.

A specific elevator may produce all or only part of these categories, depending on the controller installed and the configuration chosen by the customer. Detailed information on the data generated by an individual elevator can be provided upon request.

See Data Specifications

Connected Product: Escalators with Global Escalator Controller (GEC)

TK Elevator escalators are equipped with scalable and programmable controllers tailored to project requirements. These controllers are increasingly integrated with digital platforms and APIs (MAX) for smart, connected operation.

Whether a microprocessor Global Escalator Controller (GEC) controller is used for a more conventional applications or an engineered PLC controller that can be programmed according to your individual needs, TK Elevator escalators are equipped with the best controller solution for your needs capable to integrate seamless with your other controllers allowing remote monitoring capabilities by Ethernet.

See Data Specifications

Connected Product: Elevators and Escalators with MAX Monitoring by Insight

MAX Monitoring by Insight enables Customers to optimize building operations by monitoring, controlling and scheduling units from anywhere and at any time. With our web-enabled solution accessible on all your devices, you are always on top of your elevator and escalator operations, wherever they are located.

See Data Specifications

Connected Product: HME MAX Stairlift

TK Elevator's MAX HOME is the innovative cloud-based, real-time solution for predictive maintenance of stairlifts. The new digital solution provides maximum peace of mind for stairlift users and their loved ones with real-time notifications and diagnostics that ensure maintenance is performed when required, helping to maximize stairlift availability.

Local customer support centers check that the connected stairlifts are operating well and in case of an issue, technical experts can remotely diagnose the likely cause, assist with remote problem resolution or, if needed, schedule and fix the issue on a service visit.

See Data Specifications