TK Elevator
United Kingdom and Ireland
Lift maintenance has a major impact on our daily lives. After all, lifts are the heartbeat of the passenger flow in buildings and public transport hubs. As one of the world's leading mobility providers, TK Elevator is uniquely positioned to provide universal lift maintenance services for all makes and models throughout the UK and Ireland. Quality maintenance and regular inspection by your TKE service engineer will not only prevent unexpected breakdowns, it will also extend your lift's operational life, reduce safety risks and help avoid costly downtime.
TK Elevator is more than a manufacturer of innovative lifts and escalators. Maintenance, repair and modernisation of mobility equipment has been at the heart of our business throughout our 60-year history. In fact, we were one of the first to systematically take units from other manufacturers into our service portfolio. To guarantee the same high level of service also for non-TKE brands, we established a global competence network named ITS. It is dedicated to providing our regional branches and local service engineers with all the support, know-how and tools they need to consistently deliver 100%. Our success story as multi-brand maintenance experts is evidenced by the fact that more than 50% of the lifts we service are not TKE-manufactured.
TK Elevator has seven offices across the UK and Ireland. Our TKE branches in Nottingham, Bishop's Stortford, London, Manchester, Glasgow, Belfast and Dublin form the main regional hubs of our service network in the United Kingdom and the Republic of Ireland. It comprises over 200 service engineers, each assigned to a specific local area and a dedicated service route. This ensures that our customers and their lifts are always looked after by a familiar face who knows their location and elevators inside out, and always carries a stock of the most commonly required spare parts in their vehicle. We are, of course, an officially EN 13015-certified maintenance company.
TK Elevator's unique internal competence network ITS ensures that we are always capable to service any brand and type of lift to the highest standards.
Our skilled maintenance workforce receives ongoing training through our internal education network, strongly supported by our global third-party experts from ITS.
Quality service means having the most commonly used spare parts for your specific lift in stock. Our smart warehouses and efficient logistics ensure just that.
We are driving the digital transformation of our industry with paperless processes, innovative digital solutions for our products, our pioneering cloud-supported smart maintenance services and by equipping our technicians with smart devices and our own powerful multi-brand diagnostic tools.
Keeping people safe, ensuring a safe workplace for our service engineers and technicians, and developing high-quality products that are safe to use, install and maintain is a core value for us that must never be compromised. In fact, it is our licence to operate and do business.
Our brains are dedicated to keeping lifts in motion. In our hearts, we believe that our industry is still first and foremost a people business, especially lift service. We deal with all customer enquiries quickly and reliably, whether it is an administrative matter or a rapid response to an emergency situation.
A number of requirements and obligations need to be met to keep a lift running smoothly and reliably, the first of which is regular maintenance by a specialist company. TK Elevator offers a range of maintenance contract models to suit your needs – from the basic 'oil and grease' to an all-inclusive agreement covering wear parts and repairs.
Basic Maintenance | Intermediate Maintenance | Comprehensive Threshold | Comprehensive Maintenance | |
---|---|---|---|---|
Local engineer on hand 24/7 | #2713 | #2713 | #2713 | #2713 |
Priority response to entrapments and emergencies | #2713 | #2713 | #2713 | #2713 |
Use of TKE third-party diagnostic tools | #2713 | #2713 | #2713 | #2713 |
Proposal for energy efficiencies | #2713 | #2713 | #2713 | #2713 |
Notification of changes to legislation | #2713 | #2713 | #2713 | #2713 |
Advice of changes to legislation | #2713 | #2713 | #2713 | #2713 |
Electronic visit reports emailed real-time | #2713 | #2713 | #2713 | #2713 |
Local 0800 number available 24/7 | #2713 | #2713 | #2713 | #2713 |
Preventative maintenance & equipment upkeep | #2713 | #2713 | #2713 | #2713 |
Callout attendance | #2713 | #2713 | #2713 | |
Repair within the agreed threshold* | #2713 | #2713 | ||
Major and Minor repairs within Service Agreement cover | #2713 | |||
* Any repairs over the agreed threshold (e.g. £250 to £500) will be chargeable. Further terms and conditions may apply and be included in individual Service Agreement. |