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Service


Multi-brand global service expert.


Smarter

Intelligent tools give our network of engineers the know-how to keep things moving.

Multi-brand

Global multi-brand experts, to keep all your equipment running.

Stress-free

Our team know how to make your maintenance problems go away, and keep you in the know.

Your one stop service shop to keep people moving.

Keeping people moving is key to the cities of today. For your elevator, escalators and moving walks, it means a team of reliable experts conducting regular maintenance and quality repairs when needed.

TK Elevator is a global leader in technology and innovation, and our highly qualified service technicians have decades of experience along with access to a worldwide technology network for third-party systems. Whether it is a new state-of-the-art system or an older, existing one, we will keep your elevator, escalator or moving walkway performing safely, effectively and efficiently.

Exceptional service arround the clock

Great service, whenever you need it.

Keeping people moving in your building is paramount. At TK Elevator, we understand that this means to have the right local team, systematic training and a reliable spare parts delivery network to maintain and repair your equipment when needed.

We are here when you need us.

With a comprehensive network of branches and 24-hour availability for emergency calls and breakdowns, we offer a rapid response and unparalleled safety. We deliver service in a way that is smarter, stress-free and systematic, so everything is as painless as possible for you and your building’s tenants.

Prompt delivery of replacement parts

Through our global network, we provide cost-effective, reliable and energy-efficient solutions to prolong the life of your elevators and escalators. We have an extensive spare parts network in all major cities and regional centres, to make sure the needed components reach your building as fast as possible. Our comprehensive spare parts catalogue has all the replacement parts needed for all major elevator brands.

Re|new, go beyond repairs.

The way your elevators look, how smooth they run, how fast they answer calls, and how often they’re out of service: all are facts which help or hurt your building’s reputation and marketability.
Our Re|new options allow you to keep your equipment up-to-date without the need for a full-scale replacement or a big modernization project.
Regardless of the age of your equipment, our tailor-made solutions are designed to meet your precise needs and enhance the value of your building.

Multi-brand global service expert

We maintain your equipment, whatever the make.

Your building has escalators, elevators or moving walks from different suppliers. We can take care of them. With our network of experts arround the world, we will find a solution to keep your equipment running.

ITS: A service like no other

Efficient. Advanced. Unique.

At TK Elevator, we deliver outstanding service, day after day, around the clock. Every one of our service technicians draws on the expertise and capabilities of our International Technical Services (ITS) network, which brings together the knowledge and experience of all our specialists worldwide.

From technical know-how to spare parts supply, ITS support is what makes our service globally unique. And not only for TK elevators. Our ITS service technicians are also experts in third-party systems.

We know elevators

Our ITS specialists provide our service technicians with continuous training. This ensures that our technicians are familiar with all elevator systems, the latest technologies and the best solutions to swiftly resolve all types of technical issues.

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We simplify things

We offer full service for all major elevator manufacturers. You can count on us to provide top-class support for all kinds of elevator systems. We’re your one-stop service shop.

Always up to speed

Thanks to the ITS network, TK Elevator technicians are constantly updating their knowledge of our competitors’ equipment and familiarising themselves with the latest technical information.

Cutting-edge diagnostic tools.

Diagnostic tools developed by ITS enable our technicians to resolve technical issues swiftly. Thanks to state-of-the-art software developed in-house, our technicians can easily interface with other manufacturers’ control systems.

Ready for action

Elevators are in motion 24 hours a day, 7 days a week, which is why you need to be able to rely on a service team that’s on call around the clock. When required, ITS engineers will even come to you to solve the problem together with a local service technician.

Rapid replacements

ITS not only has a large stock of spare parts from all major elevator manufacturers, it also boasts a team of highly qualified repair technicians. From procuring rare original parts to delivering crucial replacement components overnight, we get your elevator up and running again in no time at all.

We track, you know

We record our service activity, and share it with you.

We understand that the safe and reliable operation of your elevators and escalators is critical to your building. That is why we constantly track service delivery using a real time field operations system, and share all the important KPIs with you, so you can always know what is happening.

VIEW, our real-time tracking system

With our end-to-end, real-time and reliable management system, we are able to record all the activity and service we deliver, and share it with our technicians and manager to improve service quality.

Our field technicians are equipped with mobile devices, to input data in real time. The technician arrives on site? He checks in and the activity is recorded. The maintenance is finished? You directly sign on the tablet to generate a service record.

We track the information that matters to you: Reliability and maintenance frequency of your units, response time and ensure the consistency of our service delivery.

All the information you need, on all your devices

Our portal gives you access to any information about your equipment’s maintenance past, present and future. It makes sure you’re always in the know about what work’s been carried out, the status of your equipment, upcoming planned maintenance, response times and much more.

Available 24/7, and on your computer, mobile and tablet, you are sure to find what you need, when you need it.

There is a service agreement for you

We offer service packages based on a clear understanding of our customers’ needs. These service agreements are easy to understand so you can focus on selecting the right package to suit your requirements.

Bronze

Bronze level coverage is a limited package that provides basic service for buildings that require minimal supervision.

Gold

Gold level coverage offers our systematic maintenance program and includes all minor component replacements.

Platinum

Platinum level coverage is the long term solution that virtually eliminates all unbudgeted expenses by including both labour and components required to keep your equipment in optimal condition.

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Add MAX to have your equipment monitored 24/7

MAX plus

We notify you as soon as a fault is detected.

MAX pro

Minimizes disruption by detecting breakdowns, so we can fix them remotely or automatically dispatch a technician.

MAX premium

Proactively identifies and fixes problems before they happen.

Ready to put us to the test?

Find our offices

Find a branch near you, and get in contact with a service expert to talk about your needs.

Contact us

Phone ? Email ? Whether to send us some feedback or for an emergency, find all the ways to contact us.

Discover MAX

MAX, is going to revolutionize maintenance. Discover how connecting your equipment to the cloud will benefit you.