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Customer Information: Coronavirus (COVID-19)

To help mitigate the spread of the COVID-19 virus, TK Elevator has instructed its Canadian employees to follow all provincial and federal guidelines. At this time, our offices will remain open with only the essential staff needed to keep fundamental operations running. This directive does not include our employees who install and maintain elevators. We fully recognize and appreciate our role as a trusted service provider and remain committed to fulfilling our obligations to our customers while supporting the needs of our employees.

Because our priorities remain rooted in health and safety, we are adhering to Public Health Agency of Canada (PHAC) guidelines and implementing critical social-distancing practices. This includes restricting business travel, and temporarily suspending the requirement of customer signatures for our service technicians.

We recognize that the flow of information from health organizations and governmental entities play a critical role in everyone’s decision making. We will continue to actively monitor those sources and update our policies and procedures accordingly. In the meantime, we encourage you to regularly check back here for updates.

Finally, while the current situation is truly out of anyone’s control, we will continue to support our employees while working to minimize any inconvenience to our customers. We greatly appreciate everyone’s patience and understanding, please stay safe.

[Status: January 13, 2021 09:55 a.m., subject to change without notice]

Social distancing service

We program your elevators to limit the number of passengers inside each elevator to promote social distancing. We also monitor your elevator traffic and inform you of recommendations to optimize your building traffic.

Social Distancing Service for Destination-based Dispatching systems

Social Distancing Service for destination-based dispatching

TK Elevator has developed a Social Distancing Service with traffic monitoring for our AGILE and Destination Dispatching (DD) elevator systems.

Based on your needs, we change the dispatching software to limit the number of passengers assigned to each elevator car.

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Social Distancing Service for conventional dispatching systems

Social Distancing Service for conventional dispatching systems

TK Elevator is offering Social Distancing Service with traffic monitoring for conventional dispatching on our traction TAC32T and TAC50-04 32-bit elevators as well as our hydraulic TAC32 elevators.

If your building only has two landings, we also designed a solution in which passengers don’t press a car call button to move to the next floor. This process now becomes automatic.

For traction elevators, learn more >

For hydraulic elevators, learn more >

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Social distancing, touchless and clean solutions

Safety is TK Elevator's top priority for our customers and employees. To help you offer tenants a safe building environment, we offer social distancing, touchless and clean solutions for your elevators, escalators and moving walks.

Elevator cab disinfection using advanced photocatalytic oxidation technology

Elevator cab disinfection using advanced photocatalytic oxidation technology

To provide continuous elevator disinfection while helping reduce disease transmission in buildings, TK Elevator is offering the CASPR 200e — a Photocatalytic Oxidation (PCO) unit for elevators. These units are manufactured by CASPR™ Group.

Using Natural Catalytic Converter™ (NCC) technology, consisting of a special UV light and photocatalyst target, the unit produces oxidizers that operate as natural purifiers inside your elevator. The oxidizers find and eliminate many indoor air pollutants and pathogens without generating ozone.

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Elevator air purifier using NPBI™ technology

Elevator air purifier using NPBI technology

To help provide clean and healthy air inside elevators, TK Elevator is offering the GPS-FC24-AC™, an air purifying device using Needlepoint Bipolar Ionization (NPBI™) technology — a technology that uses an electronic charge to create a plasma field with a high concentration of positive and negative ions. This device, manufactured by Global Plasma Solutions, Inc. (GPS®), safely and continuously cleans elevator air without producing harmful byproducts.

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Toe-To-Go (T2G) foot-activated elevator call buttons

Toe-To-Go (T2G) foot-activated elevator call buttons

To help reduce the transmission of germs, we’re offering Toe-To-Go (T2G) foot-activated elevator call buttons by MAD Elevator Inc. Press your shoe on these hall or car station buttons to call the elevator or select your floor, and receive a hands-free elevator experience.

T2G’s are easily retrofitted to existing elevator installations and come in stainless steel or brass finishes. Tenants and building guests will appreciate the new hands-free way of operating your elevators.

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Copper elevator buttons

Copper elevator buttons

To reduce the risk of germ spread inside your elevators, TK Elevator is offering BS Copper pushbuttons by Mad Elevator, Inc.

These naturally self-cleaning and vandal-resistant buttons are fitted with an untreated copper insert. Copper is being used by healthcare facilities, educational institutions and mass transit to supplement infection control practices.

The buttons are easily retrofitted into existing elevators. No changes are needed to the contact and wiring. Tenants and building guests will appreciate your efforts to provide cleaner elevators.

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Escalator Handrail LED UV-C Sterilization Module

Escalator Handrail LED UV-C sterilization module

TK Elevator is offering the LED UV-C Handrail Sterilization Module from EHC Global, Inc.

Installed in the interior of the escalator or moving walk, the module uses UV-C wavelengths to continuously eliminate microbes from the handrail surface. Studies have shown UV-C wavelengths to be effective against bacteria and viruses through penetrating their cells and damaging the DNA or RNA containing their genetic code.

The LED UV-C Handrail Sterilization solution is mounted internally. This eliminates risk of entrapment, damage from impact or vandalism and obstruction of ingress or egress access.

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