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MAX Digital Services


Maximum uptime, all the time


Using our MAX predictive maintenance solution, we've created digital service packages to save you time and money while improving your building management. It's called MAX Digital Services.

Available to TK Elevator customers with MAX-compatible equipment, you can choose a digital service package based on your building needs.

Transparent

Transparent

Gain transparency through accessing real-time elevator status information, data and insights.

Data-driven

Data-driven

Make data-driven elevator decisions to benefit your tenants.

Dependable

Dependable

Receive faster elevator service without needing to contact us, giving you greater peace of mind.

MAX Pro Subscription

IoT connection with MAX virtual coach

Web portal and mobile app access

Auto-response / dispatching

Email notifications

MAX traffic statistics

Real-time status and failure alerts

MAX

As a starting point with no monthly fees, MAX is installed on your elevator, monitors it and connects to the cloud. Our MAX-connected virtual coach provides your technician insights to fix your elevator more efficiently.

You’ll also receive access to our online Customer Portal, mobile app and can sign up for email notifications to stay informed of recent services.

MAX Pro

MAX Pro

Get peace of mind through access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you will often know about it before tenants.

We take automatic and action. Experience next-level elevator service and uptime with MAX Pro. With this package, we remotely monitor your elevators using MAX. If an elevator goes down, we immediately respond to resolve the issue.

With MAX Pro, you’ll receive:

  • Real-time status and failure alerts
  • MAX traffic statistics
  • Automatic response and dispatching

Because we monitor your elevator operation, we won’t bill you if our technician is dispatched and finds your unit running on arrival, on independent service, on firefighter’s service or subject to an engaged stop button feature.

You also get all features included in the MAX Plus package.

Contact Us

Improve your building management using our online tools

Customer Portal

Customer Portal

As a TK Elevator customer, you’ll receive access to our new Customer Portal — an online tool for managing your elevator account and placing service requests.

Through the Customer Portal, you can sign up for email notifications to inform you when service and maintenance calls are completed. You also can download reports to view your service and maintenance history.

Visit the Customer Portal

Mobile app

Mobile app

Take your elevator and building management to the next level using our new mobile app.

Available for Android™ and iOS® smartphones, our mobile app gives you real-time elevator data and functionality at your fingertips.

  • Place service requests with the touch of a button
  • Get real-time push notifications when your elevator shuts down, returns to service or receives preventive maintenance*
  • Easily see all units in your portfolio with a bird’s-eye view on the map
  • View real-time elevator traffic statistics*


* Available with a MAX digital service package. Download app in Android and iOS stores.


Download on the Apple Store


Get it on Google Play

MAX powers our digital service solutions

Reliable elevators are vital to your tenant experience - and your building’s reputation. That’s why TK Elevator developed MAX: a real-time predictive maintenance solution.

When MAX detects a shutdown, you have the option of being alerted through a variety of methods customized to your preferences. Additionally, you can run performance and usage reporting on your units to aid in capital planning. No machine lasts forever, but MAX allows you to plan more precisely and timely. Additionally, MAX puts this information in the palm of your hand, anywhere in the world. In short, MAX helps you focus on what is important and frees up resources, saving you valuable time.

MAX continuously collects data about your elevator systems and usage and sends it to the cloud. The data is analyzed and compared with data taken from 130,000 MAX-connected elevators worldwide.

Artificial intelligence then directs our technicians to perform precise maintenance and predictive interventions to fix your equipment more efficiently – before faults even occur. This is true predictive maintenance. It’s the next generation of elevator service, and it can lower your equipment downtime by up to 50 percent.