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TK Elevator publishes new report on how smart elevators can transform our cities – one floor at a time

  • TK Elevator has analyzed four megatrends shaping the future of digitalization & personalization and applied them to vertical mobility
  • With 62% of consumers expected to increase their use of touchless technologies, the report foresees that passengers will soon be interacting with elevators like they do with other home devices
  • The report also expands on the impact of AI-enabled elevators keeping passengers and properties safe

Düsseldorf, February 28, 2023 – Most customers today expect a personalized approach. Individually tailored experiences with products, services, entertainment or marketing are possible using Big Data and increasingly sophisticated algorithms. And the modern elevator is no exception.

While passengers generally view an elevator as something that simply gets them from point A to point B, TK Elevator’s “The Elevator of Tomorrow: 4 Trends Personalizing the Rider Experience” report highlights how vertical mobility is taking a big leap forward in delivering customized experiences. From calling the elevator through a smartphone, using voice commands to select a destination as well as cloud-based predictive maintenance and two-way in-cabin communications in case of emergencies, the report spotlights four digital trends that enhance user experiences, help property managers run their buildings more efficiently and help developers future-proof commercial spaces.

“Digitally connected devices are already a critical part of every person’s daily life, and that type of user-friendly experience now applies to the elevators and escalators they rely on to safely transport them throughout buildings,” said Hyun Shin Cho, Head of Digital Transformation at TK Elevator. “The modern elevator will be capable of adapting to different situations and individual needs, communicating with passengers and building managers, and helping us make better decisions — all of which is in alignment with our vision for buildings of the future.”

5G technology is propelling the Internet of Things (IoT) and connected experiences for people as they move through smart cities and buildings. It is also changing their perceptions and expectations of elevators. For instance, the same technology that is used to control the temperature, lighting or music from a smartphone is central to creating seamless, customized mobility solutions for buildings. Thanks to touchless mobile app technologies and Bluetooth-based proximity beacons, a digitally connected elevator — whether native or retrofitted — can recognize when users are nearby and be available to whisk them to their destination. 

The modern elevator environment is also an extension of connected buildings. This is made possible by IoT devices and digitally based Software as a Service (SaaS) that securely connects data across multiple systems. These new digital elevators utilize Application Programming Interfaces (APIs) to deliver a contemporary user experience. For a passenger, this can translate to uncrowded lobbies, reduced waiting times and more energy-efficient mobility in the building.

Commercial building and property managers who invest in the technology and solutions will own the future, because the digital-first experiences they offer will give passengers control over all aspects of the elevator ride, make their properties safer and more secure, yield data insights to inform their decision-making and reduce their operations and maintenance costs.   

“The Elevator of Tomorrow: 4 Trends Personalizing the Rider Experience” includes insight and statistics from top digital experts and organizations as well as TK Elevator’s own innovation leaders who are helping set the foundation for next-generation building management around the world.

If you’re in the U.S., you can download the report here.
If you’re anywhere else in the world, click here to download the report.

Available here (credit: TK Elevator).





TK Elevator

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.