1. What information does this document contain for you?
TK Elevator Corporation (“TK Elevator,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Notice. We have adopted this Privacy Notice to explain our privacy practices with respect to information that we may collect about you when you access our website, www.tkelevator.com/us and its respective mobile version (together, the “Site”).
Please read this Privacy Notice carefully to understand our practices regarding the information we collect from you or about you and how we will treat it. By accessing or using our Site, you agree to this Privacy Notice. This Privacy Notice may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Notice periodically for updates.
If you do not agree with our policies and practices, you have the choice not to use our Site.
2. Who is responsible for the data processing and who is the data protection officer (DPO)?
2.1. The Controller of the data processing is:
TK Elevator Corporation 788 Cir 75 Pkwy SE Atlanta, GA 30339
This Privacy Notice applies to TK Elevator Corporation and its divisions and subsidiaries that operate under shared privacy and data handling practices. It outlines how we handle personal information collected through your interaction with us in the following ways:
On or through this Site;
In email, text, and other electronic messages between you and us or through the Site.
Through mobile and desktop applications you download, which provide dedicated non-browser-based interaction between you and our Site.
It does not apply to information collected by:
TK Elevator offline or through any other means or any third party (including affiliates or subsidiaries) and/or
Any third party (including our affiliates, divisions, or subsidiaries), including through any application or content that may link to or be accessible from or on the Site.
3.1. Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or through the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site, or through any of its features, register on the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or the personal information of anyone else including a parent or legal guardian. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at dpo@tkelevator.com.
3.2. We reserve the right to update this notice periodically. Any changes will be communicated via our Site and other appropriate channels used by our subsidiaries and divisions.
4. Which data categories do we use and where do they come from?
Personal information or personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
4.1. We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:
Identity or Contact Data which includes name, email address, telephone number, or similar identifier;
Technical Data which includes internet protocol (IP) address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site;
Transaction Data which includes details about products or services that you have purchased from us, if applicable;
Profile Data which includes your interests, property and neighborhood preferences, feedback and survey responses;
Usage Data or Navigation Data which include information about how you use the Site; and
Marketing and Communications Data which includes your preferences in receiving marketing from us and your communication preferences.
4.2. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose, which we do not treat as personal information. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a feature on the Site. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Notice.
4.3. We collect this information through:
Direct interactions. You may give us information about you by filling in forms or by communicating with us via e-mail or otherwise. This includes information you provide when you provide your name, mailing address, email address, phone number, business address, business email, etc.;
Automated technologies or interactions. As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We may collect this information by using cookies, server logs, web beacons, and other similar technologies (see Cookies and Automatic Data Collection Technologies);
From our service providers. This includes businesses that collect your personal information on our behalf in order to help us respond to consumer inquiries, conduct market research, and comply with legally mandated disclosure requirements; and/or
Other third parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, payment processors, sub-contractors, social network platforms, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.
5. What are the purposes for processing your data?
5.1. We use the information that we collect about you or that you provide to us, including any personal information:
To present the Site to you;
To fulfill any other purpose for which you provide such information;
To respond to your inquiries, concerns, and receive your feedback regarding our Site, including through physical mailings and responses to online surveys, if applicable;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, if applicable;
To notify you about changes to our Site, or any products or services we offer or provide through it;
To allow you to participate in interactive features on our Site;
In any other way, we may describe when you provide the information; and/or
For any other purpose with your consent.
5.2. We may also use the information you provide to us to contact you about our own and third-party goods and services that may be of interest to you. For more information, see Which data protection rights can you claim and Who receives your data. You may opt out of receiving marketing communications from us at any time by using the unsubscribe instructions included in the communication, contacting us at CustomerCare.TKE@tkelevator.com, or calling +1-844-427-5461.
5.3. We may also use your contact information, including your mobile phone number, to send you service-related or informational text messages. We will only send messages with your consent. We do not share mobile numbers or text messages consent information with third parties for marketing purposes. If you no longer wish to receive text messages, you can opt out by contacting us at CustomerCare.TKE@tkelevator.com or calling +1844-427-5461.
5.4. Our Site uses automatic data collection technologies to distinguish you from other Site users. This helps us deliver a better and more personalized service when you browse our Site. Depending on how you access our Site, whether through one of the sites comprising the Site or through your mobile device, we collect information to improve our Site by enabling us to:
Estimate our audience size and usage patterns;
Store your preferences so we may customize our Site according to your individual interests;
Speed up your searches; and/or
Recognize you when you return to the Site.
5.5. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online Sites (behavioral tracking).
5.6. We use Google Analytics to perform analytics services for us which may include tracking your interactions with our Site and collecting information such as the time of your visit, whether you have visited before, and the website that referred you to our Site. Website measurement statistics may be used to personalize your website experience, as well as to evaluate – anonymously and in aggregate – statistics on website activity. We use this information to measure the effectiveness of our web presence and to compile statistical reports.
5.7. Our Site does not respond to browser-based "Do Not Track" (DNT) signals. Where required by applicable law, we recognize and honor Global Privacy Control (GPC) signals.
5.8. The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. For information about managing browser settings to refuse cookies, see Your Choices About Your Information.
5.9. We use cookies and similar technologies to operate our Site, analyze usage, improve functionality, and support marketing activities where applicable. Depending on your preferences, cookies may include:
Strictly necessary cookies
Functional cookies
Analytics or performance cookies
Advertising or marketing cookies, where used
You may manage cookie settings through our cookie preference tool and your browser settings.
6. Who receives your data?
6.1. We may disclose aggregated information about you and information that does not identify any individual, without restriction.
6.2. We may disclose personal information that we collect, or that is provided by you as described in this Privacy Notice:
To the third-party service providers that we engage to assist us in making the Site available. These service providers consist of our datacenter provider(s), storage provider(s), customer support system provider(s), email service provider(s), and software development contractors. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose;
To contractors, service providers, and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site are among the assets transferred;
For any other purpose disclosed by us when you provide the information;
With your consent.
6.3. We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TK Elevator, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
6.4. Personal information may be transferred to, stored, or processed by TK Elevator affiliates, service providers, contractors, and partners located outside of your state, province, or country of residence. We implement appropriate contractual, technical, and organizational measures designed to protect personal information when such transfers occur.
7. How is your data protected?
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Site. The information you share in public areas may be viewed by any other users of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
8. How long do we retain your data?
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce agreements, protect our legal rights, and satisfy legitimate business requirements. Retention periods vary depending on the type of information collected and the purpose for which it is used. When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with our records management practices.
9. Which data protection rights can you claim?
The availability of these rights depends on your jurisdiction of residence and applicable law.
You may have the right to:
Request access to your personal information
Request correction or deletion of your personal information
Object to or restrict processing of your personal information
Request data portability
Withdraw your consent where processing is based on consent
To exercise any of these rights, please email us at dpo@tkelevator.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
10. Additional Privacy Rights for U.S. Residents
10.1. This section applies to residents of U.S. states that provide privacy rights under applicable privacy laws.
10.2. Subject to applicable law, you may have the right to:
Know whether we process your personal information
Access personal information we maintain about you
Correct inaccuracies in your personal information
Request deletion of personal information
Obtain a copy of personal information in a portable format
Opt out of certain targeted advertising activities where applicable
Appeal a decision relating to a privacy rights request where required by law.
These rights may be limited or subject to exceptions as permitted by applicable law.
10.3. To submit a privacy rights request, please contact us at dpo@tkelevator.com. We may take reasonable steps to verify your identity before responding to your request.
10.4. We will not discriminate against you for exercising rights provided under applicable privacy laws.
10.5. We do not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising where we control such sharing.
10.6. We do not use or disclose sensitive personal information for purposes that require a right to limit use or disclosure under applicable privacy laws.
10.7. California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes pursuant to California Civil Code § 1798.83. At this time, we do not engage in this type of disclosure.
United States
