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Press release


thyssenkrupp Elevator to provide predictive maintenance service free of charge to help front-line medical workers in the fight against COVID-19


  • thyssenkrupp Elevator is donating free service for its predictive maintenance platform to select hospitals battling the COVID-19 virus
  • The service will allow technicians to monitor elevators remotely and identify and remediate an issue to prevent downtime, ensuring medical personnel, supplies and patients reach their final destinations quickly and efficiently


ATLANTA (April 16, 2020) – thyssenkrupp Elevator is providing select hospitals and medical customers who are being impacted by the COVID-19 virus in North America with its MAX Premium predictive maintenance service free of charge. The donation of the MAX Premium elevator service is critical in ensuring the safe transportation and movement of patients, key medical personnel and supplies as it allows thyssenkrupp Elevator technicians to monitor machine health remotely while providing them with the ability to identify and address equipment issues or potential service interruptions before they occur.

“At medical facilities across North America, there are thousands of brave men and women who are working tirelessly and selflessly to fight the COVID-19 virus. They are doing everything they can for us, we need to do everything we can for them. The last thing frontline medical teams need to be worrying about as they treat patients is whether or not their elevator systems are functioning properly, and we want to do whatever we can to help them,” said Kevin Lavallee, President and CEO of thyssenkrupp Elevator North America.

In January 2020, thyssenkrupp Elevator introduced three digital subscription packages for MAX, its cloud-based monitoring and predictive maintenance platform. MAX Premium, the highest service level package, offers an exclusive team monitoring feature, which includes an expert team performing a regular review of a building’s elevator usage, predictive analytics and other relevant data. The team then provides preventive maintenance planning to maximize uptime, which keeps traffic moving at maximum efficiency. If the team predicts an upcoming elevator failure or issue, they will pre-emptively send a technician to investigate and address the issue.





TK Elevator (formerly: thyssenkrupp Elevator)

With customers in over 100 countries served by 50,000 employees, TK Elevator achieved sales of €8.5 billion in the fiscal year 2019/2020. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. Over the past decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent since its sale by thyssenkrupp AG in August 2020. The company’s most important business line is the service business represented by over 24,000 service technicians. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art skyscrapers. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts. Integrated cloud-based service solutions, such as the MAX platform, are gaining in importance. With these digital offerings, there are no limits to urban mobility anymore. TKE – move beyond.