Cookies Policy

The purpose of this policy is to inform users transparently about the existence and use of cookies on our website in order to know to what extent their personal data are or will be processed and the options available to manage them.

1. Data controller

The purpose of this policy is to inform users transparently about the existence and use of cookies on our website in order to know to what extent their personal data are or will be processed and the options available to manage them.

• You can reach the controller at: CustomerCare.TKE@tkelevator.com
• You can reach the Data Protection Officer at: dpo@tkelevator.com

More information about the Data Controller in section 2 of our Privacy Notice.

2. Definition

Cookies are files that are downloaded to the user's device (such as a mobile phone or computer) through the websites that a user visits. Cookies are downloaded while browsing on the Internet and their main purpose is to collect user browsing data to improve the services and functionality of the website, compile statistical information and show personalized content.

In general, we use cookies to understand the activity of visitors to our website, specifically to obtain information related to the date and time of visit, as well as preferences in their browsing habits and, analyse their browsing habits to introduce changes on the website that improve its performance or access to products in which they have shown greater interest. They are also used to provide information about users' browsing habits to the owners of other websites and their partners, in order to analyse their use of our website.

The type of data processed through cookies are identifying data, specifically, the data obtained from your browsing on the website and the navigation you perform on it: browsing history (pages visited and clicks on content).

3. Lawfulness of the processing

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

4. Types and purposes of cookies

When you browse our website, we use cookies that can be categorized as follows:

4.1. According to the retention period:

• Session cookies are temporary cookie files that are automatically deleted when you close your browser.
• Persistent cookies are cookie files that are stored until they are actively deleted or automatically removed after a certain amount of time.
  
  

4.2. According to the management entity:

• First-party cookies are those created or managed by the party responsible for the website, in this case TKE, and which are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by users is provided. We use our own persistent cookies for technical purposes to control the display of the cookie banner.
• Third party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.
  
  

4.3. According to the purposes of the processing:

• Necessary cookies are used to make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Preferences and/or personalization cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. We use these cookies to improve usability and offer you a customized experience.
• Analytics or measurement cookies (statistics) allow the monitoring and analysis of the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application, or platform and for the elaboration of browsing profiles of the users of these sites, in order to introduce improvements based on the analysis of the data on the use made by the users of the service.
• Behavioural advertising cookies (marketing): it stores information on the users behaviour obtained through continuous observation of their browsing habits. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

The specific purpose of each of the cookies used on our website can be found in the Cookie statement.

5. Settings and cookies statement

The use of essential and strictly necessary cookies for the proper functioning of the website is not subject to user acceptance. For this reason, you cannot modify their value in the Cookie Declaration or in the Cookie banner.

The installation of any other type of cookies used on this website is subject to the express and prior consent of the user through our Cookie Declaration located in this section and/or in the Cookie banner.

If you do not wish to give your consent, you can select the option to withdraw consent that appears in this section. However, we inform you that if you do not select any option in the Cookie Declaration, it will be considered a rejection, so cookies that are not essential will not be installed or used on your device.

Additionally, in cases where you have previously given or withdrawn your consent, you can modify your preferences at any time using our Cookie Declaration.

Finally, we inform you that we do not control the persistence of third-party cookies, so if you accept their use, you must delete them from the browser options or from the system offered by the third party itself. More information about third party cookies used on our website in sections 6 and 7 of this Cookies Policy.

The information collected by the technical or necessary cookies, analytical, personalization, advertising, and behavioural advertising (marketing) cookies used on this website are used by TKE in its capacity as the website editor. We are talking about first-party and third-party cookies. Below, we provide details on how these cookies are used.

6. Google analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). The information generated by cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. This happens anonymously. Your IP address will be anonymized on the web server before being sent to Google. Only in exceptional cases will the full IP address be sent to a Google server in the US and anonymized there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The anonymized IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google. You can prevent the storage of cookies by a corresponding setting of your browser software. You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent future collection of your information when you visit this site: http://tools.google.com/dlpage/gaoptout. For more information about Terms of Use and Privacy, please visit https://policies.google.com. We point out that on this website Google Analytics has been extended by the code "anonymizeIp" to ensure an anonymous collection of IP addresses (so-called IP-Masking).

7. Embedded videos and YouTube cookies

When we embed videos on our website, in many cases, we are using the services provided by YouTube due to the few accepted and alternative options available for similar services. In these cases, prior to playing the video, we will inform you about the usage of an embedded YouTube video.

When playing on embedded YouTube video, cookies identify as #CONSENT in our cookies declaration are used to track viewing statistics and assign a unique identifier to the device on which the video is viewed, enabling YouTube to recognise the device. This data is sent to Google, and TKE is not in control of the data. Google can use this data to show relevant advertising in other YouTube videos. However, TKE does not allow advertising in own YouTube videos.

These type of cookies are usually transmitted to YouTube (Google) servers located in the US and the transmission of such information outside Europe must be done only with your consent. In practice, this means that we cannot avoid the usage of such cookies but also we cannot play the video without your consent.

Therefore, with the information we provide to you on the current Cookies Policy among with the information we will provide to you when presenting the embedded video, if you decide to watch the video by clicking “here”, we will interpret such action as your consent. We have decided to collect your consent in this way in order to provide you with standard services on our pages without overridden your data protection rights.

8. Freshworks

This website uses Freshworks services for customer support and engagement. Cookes are set to distinguish between humans and bots, maintain session state, and improve chat/helpdesk functionality. More information on Freshworks privacy practices can be found at https://www.freshworks.com/privacy/.

9. Hotjar

This website uses Hotjar to collect anonymous statistics about user behavior, such as clicks, navigation, and time spend on pages. These cookies help us improve usability and analyze performance. More information on Hotjar’s privacy practices can be found at https://www.hotjar.com/legal/policies/privacy/.

10. Adobe Marketo Engage

This website uses Adobe Marketo Engage (part of Adobe Experience Cloud) for marketing automation, lead tracking, and campaign management. Cookies are set to measure campaign effectiveness and optimize marketing communications. More information on Hotjar’s privacy practices can be found at https://www.adobe.com/privacy/policy.html.

11. Data subjects rights

You have the right to access, to rectification, to erasure, as well as other rights, or request more information about the processing activities carry out with cookies by contacting the email address dpo@tkelevator.com. You can find additional information about your data subject rights in section 9 of our Privacy Notice.

12. Cookies policy review

We will review periodically the Cookies policy. Therefore, users are advised to periodically consult its content.