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MAX Digital Services


Maximum uptime, all the time


Using our MAX predictive maintenance solution, we've created digital service packages to save you time and money while improving your building management. It's called MAX Digital Services.

Available to TK Elevator customers with MAX-compatible equipment, you can choose a digital service package based on your building needs.

Transparent

Transparent

Gain transparency through accessing real-time elevator status information, data and insights.

Data-driven

Data-driven

Make data-driven elevator decisions to benefit your tenants.

Preventative

Preventative

Experience fewer elevator failures, because we take preemptive action to prevent them.

Dependable

Dependable

Receive faster elevator service without needing to contact us, giving you greater peace of mind.

MAX Digital Services Packages

We make it easy to choose the right solution.

Solution Features MAX Plus MAX Pro MAX Premium
IoT connection with MAX virtual coach #25cf #25cf #25cf
Web portal and mobile app access #25cf #25cf #25cf
Email notifications #25cf #25cf #25cf
MAX traffic statistics #25cf #25cf #25cf
Real-time status and failure alerts #25cf #25cf #25cf
Auto response / dispatching #25cf #25cf
Social distancing service #25cf #25cf
No charge running on arrival guarantee #25cf #25cf
MAX team monitoring (concierge) #25cf
Predictive intervention #25cf
Pricing $10 $35 $95

MAX

As a starting point with no monthly fees, MAX is installed on your elevator, monitors it and connects to the cloud. Our MAX-connected virtual coach provides your technician insights to fix your elevator more efficiently.

You’ll also receive access to our online Customer Portal, mobile app and can sign up for email notifications to stay informed of recent services.

MAX Plus

MAX Plus

We provide you with real-time information. Whether you’re a property manager or building owner, you’ll experience peace of mind through gaining access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you’ll often know about it before tenants. Receive lots of inquiries about a specific elevator? You can answer with accurate information. It’s all about the data.

With a MAX Plus subscription, you’ll receive:

  • Real-time status and failure alerts
  • MAX traffic statistics

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MAX Pro

MAX Pro

We take automatic and immediate actionExperience next-level elevator service and uptime with MAX Pro. With this package, we remotely monitor your elevators using MAX. If an elevator goes down, we immediately respond to resolve the issue.

With a MAX Pro subscription, you’ll receive:

  • Automatic response and dispatching
  • No charge running on arrival guarantee

Because we monitor your elevator operation, we won’t bill you if our technician is dispatched and finds your unit running on arrival, on independent service, on firefighter’s service or subject to an engaged stop button feature.

You also get all features included in the MAX Plus package.

Subscribe below >

MAX Premium

MAX Premium

We take preemptive action.For facilities where elevator uptime is critical, such as hospital trauma cars or service elevators in 24/7 production facilities, MAX Premium is designed for you. With this package, our experts closely monitor your data. When we detect a potential problem, we preemptively send a technician to your building to investigate the issue.

With a MAX Premium subscription, you’ll receive:

  • MAX Premium team monitoring
  • Predictive elevator interventions

You also get all features included in the MAX Plus and MAX Pro packages.

Subscribe below >

Subscribe to MAX Digital Services

Select the best option for your needs.

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Improve your building management using our online tools

Customer Portal

Customer Portal

As a TK Elevator customer, you’ll receive access to our new Customer Portal — an online tool for managing your elevator account and placing service requests.

Through the Customer Portal, you can sign up for email notifications to inform you when service and maintenance calls are completed. You also can download reports to view your service and maintenance history.

Go to Customer portal

Mobile app

Mobile app

Take your elevator and building management to the next level using our new mobile app.

Available for Android™ and iOS® smartphones, our mobile app gives you real-time elevator data and functionality at your fingertips.

  • Place service requests with the touch of a button
  • Get real-time push notifications when your elevator shuts down, returns to service or receives preventive maintenance*
  • Easily see all units in your portfolio with a bird’s-eye view on the map
  • View real-time elevator traffic statistics*


* Available with a MAX digital service package. Download app in Android and iOS stores.


Download on the Apple Store


Get it on Google Play

MAX powers our digital service solutions

Reliable elevators are vital to your tenant experience - and your building’s reputation. That’s why TK Elevator developed MAX; the elevator industry’s first real-time, predictive maintenance solution.

When MAX detects a shutdown, you have the option of being alerted through a variety of methods customized to your preferences. Additionally, you can run performance and usage reporting on your units to aid in capital planning. No machine lasts forever, but MAX allows you to plan more precisely and timely. Additionally, MAX puts this information in the palm of your hand, anywhere in the world. In short, MAX helps you focus on what is important and frees up resources, saving you valuable time.

Using Microsoft Azure, a leading Internet of Things (IoT) platform, MAX continuously collects data about your elevator systems and usage and sends it to the cloud. The data is analyzed and compared with data taken from 130,000 MAX-connected elevators worldwide.

Artificial intelligence then directs our technicians to perform precise maintenance and predictive interventions to fix your equipment more efficiently – before faults even occur. This is true predictive maintenance. It’s the next generation of elevator service, and it can lower your equipment downtime by up to 50 percent.