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Press Release


thyssenkrupp’s TeleRetail delivery robot debuts in the U.S.


  • As part of a research project, thyssenkrupp Elevator is testing a TeleRetail delivery robot to make elevator maintenance in cities quicker and more efficient
  • The robot, presented as a benchmark product for autonomous driving at a U.S.
  • Senate Field Hearing on January 24th, was on display at the Washington Auto Show


thyssenkrupp’s TeleRetail delivery robot was among the technical innovations and vehicles presented at a U.S. Senate Field Hearing, held on January 24th at the Washington Auto Show 2018 in Washington, D.C. U.S. Sen. John Thune (R-S.D.), chairman of the Senate

Committee on Commerce, Science, and Transportation, convened a hearing titled “Driving Automotive Innovation and Federal Policies” at the Washington Convention Center. The session focused on self-driving vehicles, and thyssenkrupp Elevator’s and TeleRetail’s groundbreaking delivery robot was named as a benchmark product.

“Fast-growing American Metropolitan areas need intelligent solutions to cover the last mile in delivering spare parts to our technicians. In connection with TeleRetail we are testing autonomous vehicles to solve this growing logistical problem,” explains Ivo Siebers, Senior Vice President of Global Logistics at thyssenkrupp Elevator.

Self-driving vehicles already play a major role in the future of urban logistics – not only in the shape of cars commuting people, but also in the shape of robots carrying and delivering goods. In collaboration with software developer TeleRetail, thyssenkrupp Elevator launched a pilot project in which delivery robots transport spare parts and other material to maintenance job sites. Perfect for maintaining elevators in a contemporary way, the robots represent the future of smart maintenance logistics, reinforcing thyssenkrupp Elevator’s position as a future-oriented mobility provider.

Every year, the Washington Auto Show wows audiences with its cutting-edge exhibits and advanced technologies. More than 600 new models from over 35 manufacturers impress visitors while providing a glimpse into the future of mobility. Attendees can view thyssenkrupp’s TeleRetail delivery robot at booth MTI1.

For elevator and escalator servicing, spare parts are needed quickly and a technician either has to drive back to base in his or her service vehicle or have it delivered by a colleague. But with increased traffic clogging up city streets, the pressure on the supply chains is rapidly increasing. “This is a major urbanization challenge that our service technicians are

already experiencing today,” continues Siebers. “With driverless delivery robots we could fill a gap and get spare parts from our warehouses to the job site faster, more efficiently and with less impact on the environment.”

The delivery robots are approximately 33 inches wide and are suitable for traveling on sidewalks, thereby avoiding road congestion. They can also reach inner-city areas where vehicular transport is limited, carrying payloads weighing up to 77 pounds. Information on delivery status can be obtained quickly via an online Logistics Automation Platform. “We hope to improve our service delivery in this way,” adds Siebers.

TeleRetail is developing driverless delivery vehicles, and for thyssenkrupp Elevator, these vehicles could be an optimal logistics solution for elevator servicing. The cloud-based driverless systems could form complete supply and logistics networks; a promising solution with enormous development potential.

“With our platform we want to optimize logistics by saving time and costs, and minimizing space requirements, energy consumption and emissions,” says Torsten Scholl, CEO of TeleRetail Mobility Automation. “thyssenkrupp Elevator and TeleRetail are looking forward to conquering the emerging 3D logistics automation opportunities together.”





TK Elevator

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.